Here’s my experience: 1. Receive funds 2. Attempt to send funds to debit card instant 3. Error message with no description on error type, reason, or other identifying information 4. Log out, clear cache, change password, login, verify every single account detail and there are no restrictions indicated 5. Attempt to instant transfer again 6. Same error with zero information 7. Attempt to instant transfer from browser 8. Get a different completely unhelpful generic error 9. Go to resolution center. No issues. 10. Go to messaging. No agents or any automated help that’s actually worthwhile. 11. Try automated messages and there’s just pages upon pages of information with steps but that don’t correlate to my account or provide a useful status so I know what is going on. Spent an hour dealing with this. How do you consciously develop an application that can’t deliver simple error resolution, so that we don’t have to hunt for reasons? If I need to perform an action, then state the action to perform than just saying “Oh there’s a problem” or “Oh you can’t do that now.” That’s not descriptive information for a user to troubleshoot your app’s shortcomings. Your customer experience continues to be at the bottom of most Fintech companies.
