Your transaction cannot be completed. Please return to the merchant.

[amychow0]

I'm not able to pay through this account, every time I try to pay through this paypal i get this error message : Your transaction cannot be completed. Please return to the merchant.

[kernowlass]

@amychow0 

Would help if you said which funding sources you have linked to your account and are they all confirmed.

Also which one are you trying to use or are you trying to use funds in your balance.

The currency you are trying to use would be helpful as well.

Also whether its a new account or you have paid before and its a new issue.

Lastly transaction type and countries. 

[amychow0]

@kernowlass credit card and bank account linked and confirmed. I am wanting to use the funds in my balance (USD) to pay for the same currency (USD).

I have not been able to pay through this account ever yet. I've tried on multiple websites for purchases but always gets the same message but when I log into my other paypal account I am able to complete my purchases. 

[kernowlass]

@amychow0 

Have you confirmed your email address?

[PayPal_Joy]

Hi @amychow0,

For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

I hope this helps!