not receiving money

[milicatod]

I've been trying to withdraw money from my Superpay.me account a couple of times and the payments are not showing up on my account. I've contacted their support team and they tried refunding the money so i could try to withdraw it again, but it didn't work. I've given them the proper info, so this is not the issue.

[kernowlass]

@milicatod 

As you haven't added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in so unfortunately its hard for us to advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.

[PayPal_Ayesha]

Hello @milicatod,

Thank you for the post and welcome to our community forum!

I am sorry to know that you're facing issues while receiving money. When someone sends money to your PayPal account, we’ll send you a message letting you know you have money available. To accept the money, you’ll need to confirm your email address. If you have followed the process but have not received the notification, which means the transaction has not been completed. This might be an issue from the sender's end hence, I would recommend you to contact Superpay.me as this could be solved by the merchant. Thanks @kernowlass!

Regards,

Ayesha