refund did not reflect in account

dybucs
New Community Member
So, I initiated a refund last October 4, 2022 using GCASH debit card and it says on the details that it was already completed during October 7, 2022. It also says that it should reflect on my account during that day but when I checked, it did not reflect on my account and nothing from Paypal appears on my transaction history.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@dybucs 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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