xsolla refund never showed on paypal

HowD
Contributor
Contributor

So I contacted xsolla, and they said they refunded my money back to paypal, but I never received it on paypal. I asked them again, they said it's problem with paypal. Please help 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@HowD 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).



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Kudos / Solution appreciated.
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