AVG

[Jar8]

Digital river ireland has taken payment for avg antivirus which i never ordered. Have gone into avg subscriptions and i have none and only had an expired credit card in there. So how did they get my new credit card and do this??? How do I get money back?

[kernowlass]

@Jar8 

A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.

If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile / settings tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''