Can anyone explain how the fees are calculated? I cannot figure it out.

fcye
Contributor
Contributor

Can someone explain the fees to me? It makes no sense. We received $100 but it showed up as $94.52 in our PayPal account, meaning the fee was $5.48. Everything I have read online seems to indicate it is a 3.49% fee plus an additional fixed fee of $0.49, meaning it should have been a $3.98 fee leaving us with $96.02 in our account. Am I missing something?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@fcye 

 

https://www.paypal.com/us/webapps/mpp/paypal-fees


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fcye
Contributor
Contributor

I have seen the fees page. It doesn't add up. It's a 3.49% fee plus a fixed fee of $0.49 making it $3.98. I talked to someone at PayPal. He said the extra $1.50 was added as a "cross border fee", which makes no sense. The payment came from within the states. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@fcye 

 

That can happen if someone has a U.S paypal account but are either on holiday abroad or have moved and not changed their paypal account country.


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