Cannot verify PayPal Account via verification code send over SMS for in-app purchases

xMalphas
New Community Member

Hello PayPal Community,
I have an issue to verify an in-app purchase with my PayPal account. When I receive the verification code my problem is after entering the code I cannot press on the verify button and to clarify yes the verify button turns from grey to blue. I have no option to verify my PayPal account. Any fix to it and/or is it a simple bug? I'm using an iPhone Pro Max and I'm on OS 17.0.3.

Right now I have reached my (daily?) limit of verification codes via SMS. 

Thank you,

Malphas

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @xMalphas

Thanks for joining the PayPal Community to ask your question! 

I'm sorry to hear you're unable to complete a purchase because you can't submit the verification code. I recommend checking to see if your App needs to be updated; if not, I might uninstall and reinstall it. I'd also clear the App's cache in your phone's app settings. If that still doesn't work, you can reach Customer Support by selecting 'Contact' at the bottom of any PayPal website. 

I hope you can make the payment soon! 

- Meghan


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