Created an account after purchasing, cannot see transaction

Pinjataguy
New Community Member

So recently I made a purchase through paypal, but when I didn't have an account. That was 2 days ago. I got an email that day, saying it was a receipt, as well as saying "Create an account with PayPal and activate Return Shipping on Us. Limitations apply.". When I clicked the botton, I followed the steps to create an account, and it was created fine. Now though, I am completely incapable of finding it. I have looked at the transaction history, searched the ID, and clicked the transaction id link on the page, but still cannot find it.

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PayPal_Bindu
Moderator
Moderator

Hello @Pinjataguy,

 

Welcome to our community help forum and thank you for your post!

 

I see you're looking to find your recent purchase in your PayPal account. A guest checkout transaction happens when PayPal is used as the payment processor, however you may not have logged in to your account to perform the transaction. As your purchase was completed through our guest checkout, you cannot find the transaction in your PayPal account. You can review any payment details of the purchase in the receipt you have received.

 

Our purchase protection policy covers the payment and helps you to get refund if certain requirements are met. If there's any issue with your guest check out purchase, please reach out to our team through the available contact options at the bottom of PayPal page for additional assistance.

 

I hope this information helps,

Bindu

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