Delays in paypal bill pay transactions, who can help?

[dcatast]

Payments I've made using bill pay have been sent to my billers (American express, utility bills, insurance) in 1-2 days. These show as ACH transactions when received by my billers.

However, in the past month, on more than one occasion paypal delayed paying my bills.

payments made on Nov 28th 2022 (17 days to send)

payments made on Nov 29th 2022 (7 days to send)

payments made on Nov 30th 2022 (6 days to send)

this has now occurred again. a payment sent Dec 14th has not been sent - i know this because a separate payment sent on Dec 15th has already arrived at my biller.

This service is unreliable.

But worse is that paypal reps are unable to provide ACH trace numbers and insist that since paypal took the money from my bank that the transaction was completed. They advise to contact who runs the paypal account at american express. These are not paypal to paypal transactions. Paypal relays the money to the bill pay target via ACH, not to their paypal account.

Has anyone had success in getting help with a transaction like this?

[Jeffw0307]

I contacted PayPal and advise them that I have already spoken to my merchants and they say that they have raised this issue with the internal team and they are working on it. I will post if I get any more updates. Please if anybody else gets updates about their missing November 28 payments or any missing payments for that matter. Please update as well. Thanks in advance.

[JNF12]

Will let you know if I hear anything. Since it’s the weekend, I doubt they can re-submit a payment, but hopefully we’ll hear back soon.

[sullim4]

I can confirm that my mortgage payment from 11/28 posted this morning (with an effective date of December 5) with TMS/Servbank.

[Jeffw0307]

I can confirm that my November 28 bill payments were credited yesterday as well after I got the customer service agents to escalate the matter to the internal team over the weekend. All three of my payments posted yesterday. Either way I will not be using PayPal's bill pay service again to pay my bills.