How can I make a dispute of a payment I made as a guest?

[billiagru5]

I bought an item on depop and paid through paypal as a guest as I did not have an account. The item was never sent and the seller has never responded to any attempts to contact them. 

I made an account with the same email I used as a guest in an attempt to open a dispute, but I can't see the transaction on my account, so paypal won't let me. I have the transaction ID. I also tried opening a dispute using the chat bot but it said it can't find a transaction with that ID?

Thanks for any help.

[kernowlass]

@billiagru5 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.