How do I find the invoice ID for a purchase

kansachusetts
New Community Member

I am attempting to find an invoice ID for the first transaction so that I can get a refund from a company that charged me for a service I had already paid for elsewhere. The standard online information on this seems to be outdated:

How do I find my PayPal Invoice ID?

  1. Log into the Paypal account.
  2. Select the History tab.
  3. Locate the first transaction made for the subscription or game purchase, and select "Details" ...
  4. Scroll down the page, and the line right under "Order Description" should be marked "Invoice ID"

There is no History tab. When I locate the first transaction made, there is no "Details" to select. And though there is a transaction ID I can see no Invoice ID. This is true both on my desktop and on the phone. If you have desktop instructions I will take them, but phone is better than nothing. Thanks.

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