I want to cancel an Order Placed payment, however the option to cancel it does not appear in there.

[Kiamy]

Hello Everyone! Today I tried to buy a plane ticket using PayPal. The first time I tried, the payment was unsuccessful, from both the website and the bank I am connected with in PayPal. I tried a second time using PayPal, but the payment was again unsuccessful. The problem I have now is that in my account wallet this two payments are recorded as pending transactions called "Order Placed", and I cannot cancel them. The option to cancel this transaction is not there. How can I cancel this two orders from PayPal as soon as possible? I do not want to be charged twice for something I did not even received!!!

[kernowlass · Accepted solution]

@Kiamy 

You can't cancel a pending transaction. (You also can't cancel a completed transaction, only the merchant you purchased from can cancel a completed order). 

However when you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.

If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.

So contact the merchant and request only one payment is processed, they may also be able to void the second one for you so that you don't have to wait 30 days.