Invoices not being received by customers

[DSDT]

My customers are not receiving my invoices. I've been doing this same process for years with no issues.

I enter their email address and item, quantity, and price on a saved template then hit send. No error message on my end. Invoice never hit customers Inbox or Spam folder. What's the issue?

[tanyacart]

I am having the same issue.  I also am not receiving the email stating that I sent an invoice.

[PayPal_Ayesha]

Hello @DSDT and @tanyacart,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that your customers are not receiving invoices and I understand how upsetting this must be. Our concerned team is aware of this and already working on this issue and trying their best to have this resolved as soon as possible.

Regards,
Ayesha

[Mamaof2sellstee]

It's July 21, 2023 and my customers are not receiving their invoices and haven't for almost a month now.  Is there still an ongoing issue internally?  

[PayPal_Bindu]

Hello @Mamaof2sellstee 

Congratulations for your first post in the PayPal Community Help!

Sorry to hear that your customers are still not receiving the invoices from your PayPal account. It could be a known issue with receiving invoices and I would suggest you to reach out to PayPal support team to get your information added to any open tickets to aid the technicians in researching and resolving this issue. You can contact the team through the available contact options listed in this page : How do I contact PayPal customer service?
 

Best wishes,

Bindu