Hello, I am trying to receive a refund from a company in US called ELSA (address: [Removed], Los Gatos, CA [Removed], US)
The company send an email to me saying that when they are trying to issue a refund to my paypal account, it said: Sorry, this recipient cant accept payments right now.
Welcome to the PayPal Community! I'm sorry to hear you've run into some issues receiving a refund. It sounds like the merchant may be trying to send you a payment instead of issuing a refund. I'd reach out to the merchant one more time to make sure they're issuing that refund properly. If they're not helpful, please reach out to our Customer Support teams for assistance.
Good luck!
- Jon K
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