No "No tracking required" option on Add tracking info page

[darkxunter]

Hi!
I sell digital goods and there always was a checkbox "No tracking required" on Add tracking info page.
But now I've received another payment and there is no such option. Why and how may I process this payment if there will be no shipping?

[sharpiemarker]

@darkxunter 

For digital goods, click “Shipped”  to select “Order processed” from the Order Status menu. Click Submit.

Was a shipping address included in the payment details?

[darkxunter]

@sharpiemarker 

Yes, there is shipping address. But I've checked other payments (where i had that checkbox) - there is shipping address to.
Event if i select "Order processed" status - i still need to enter a tracking number and can't submit form without it. 

And i have no checkbox like on this screenshot:

[sharpiemarker]

@darkxunter 

Hmmm, looks like PayPal has updated the look of that page very recently and that’s what broke it.

Perhaps make a post in Ideas for Merchant Technical Support board to report the missing “No tracking information required” check box.

Another option moving forward is to not require shipping address in the first place by using the PayPal “Pay Now” checkout experience which are for digital sales or service sales. Then PayPal’s system would already know the item is digital or a service. I’m not sure if update order status is still required though as I deal in physical goods.

Create a Buy Now or Pay Now button - PayPal

Integrate Pay Now - PayPal

[jeremylsantos]

Hey, here's what you can do and for others that's having the same issue since Paypal update this part. Right after you select "Order processed" or "Shipped". Type under tracking number box this: "NoTrackingShipment" Note that there should not be any space at all. Then on the last box below; put in the word "MANUAL", you will notice a blue hyperlink below that says something about carrier that is not on the list. Just hit that to add the word "MANUAL", and then hit submit. You should be good to go just like mine.

[jowd019]

did it work?

[expired_milk122]

Thank you! It works like a charm!

[expired_milk122]

Hi, do you find a solution? I'm in the same situation and it's really annoying.