PayPal Transactions screen is not showing the correct Net amount

EL34xyz
Contributor
Contributor

Something change recently on the PayPal transaction screen.
My business has been closed for two weeks and just opened again today to find this error.
PayPal transactions completed screen is not showing the correct Net Amount minus the Fee.
Currently the Net is the same as Gross.
It should be Gross - Fee = Net
PayPal is not showing the correct Net figures on all my completed invoices.

Here what one of my transactions shows this morning
Net should be $72.31
Gross            Fee            Net
$75.43 USD $3.12 USD $75.43 USD

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2 REPLIES 2

PayPal_Bindu
Moderator
Moderator

Hello @EL34xyz 

 

Thank you for posting your question in the PayPal Help Community!

 

I am sorry to know that you've run into some issues with the transaction details reflecting in your PayPal account. I suggest you to try some troubleshooting like clearing your cookies, history, cache, etc. from your browser or try using a different browser/device. If the issue persists after trying these, please reach out to the support team to look into this further.

 

Good luck,

Bindu

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EL34xyz
Contributor
Contributor

Thanks for the reply

I have been using Firefox for a long time
This function always worked in Firefox until PayPal updated the Transactions activity screen recently
This had to have happened some time between December 17th, 2023 and January 2nd 2024 when I re-opened my business

I reset everything in Firefox and this did not fix the error
Net is still not correct, it still displays the same as Gross

I tried Edge and everything displays correctly, but I don't want to use Edge and I don't have Chrome installed
I will report this to PayPal and see what happens

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