Payment is getting declined, in game purchase

[sakxto]

I am trying to do an in game purchase and i keep declining, i have money but it says that its a problem with my account

[mhelmntrs]

If you're experiencing issues with making in-game purchases and receiving a message stating that there's a problem with your PayPal account, here are some steps you can take to troubleshoot the issue: 1. **Check PayPal Account:** Log in to your PayPal account and review your account status and transaction history. Look for any notifications or alerts that might indicate a problem with your account, such as limitations or restrictions. 2. **Verify Payment Method:** Ensure that the payment method linked to your PayPal account is valid and has sufficient funds or credit available to complete the transaction. If necessary, you can add or update payment methods in your PayPal account settings. 3. **Contact PayPal Support:** If you're unable to determine the cause of the issue, reach out to PayPal's customer support for assistance. They can provide insights into why the transaction might be failing and help resolve any account-specific issues. 4. **Contact Game Support:** If the problem persists after verifying your PayPal account, consider contacting the support team for the game in which you're trying to make a purchase. They may be able to provide additional troubleshooting steps or insights specific to their platform. 5. **Try Alternative Payment Methods:** If you continue to encounter difficulties with PayPal, consider using alternative payment methods accepted by the game or platform. This could include credit cards, prepaid cards, or direct bank transfers. 6. **Check for Updates:** Ensure that both the game and PayPal app (if applicable) are up to date. Updates to either platform could address known issues related to payment processing. By following these steps, you should be able to troubleshoot and resolve the issue preventing you from making in-game purchases using PayPal. If the problem persists, don't hesitate to reach out to the appropriate support teams for further assistance.

[sakxto]

I added more information to my account, checked all the settings and tried again, still not working. About contact support team yesterday, assistant said he can fix my issue buy i have to wait for 24 hours, I did everything he told me, restarted my phone multiple times, payment is still getting declined. I am sure its not a problem in game, because I asked other players. I'm really low on time, it's limited time offer and I can't contact support team again because it's weekend. Please help I can eventually try on other phone, if it makes sense

[sakxto]

edit: it's not working on other device either

[PayPal_Meghan]

Hello @sakxto and @mhelmntrs, 

Welcome to the Community, @sakxto, and thanks for posting those troubleshooting steps, @mhelmntrs!

I'm sorry to hear you're still unable to make your purchase, @sakxto. I suggest ensuring you have a strong internet connection and clearing your cache and cookies on your favorite browser. If that doesn't help, please check out this Help Center article for a few more troubleshooting steps. However, Customer Support would be able to provide you with the most information. 

If they advised you to wait 24 hours, that sounds like you were running into our Security System. Waiting 24-48 hours can sometimes help, but once that timeframe has passed, you'll only want to make one payment. If that payment doesn't go through either, you'll want to reach back out to Customer Support to see if they have additional options at that time. 

I hope you can make the payment soon! 

- Meghan