Paypay sent me email telling me that a payment didn't go through but in fact it was successful

EddyL1
New Community Member

Hello,

 

I recently received emails from Paypal with the message "It looks like you started a payment for ....... We wanted to let you know this payment didn't go through."  However, the payment actually went through successfully and the merchants also sent me the goods I ordered as expected.  It happened a number of times.

 

I tried to contact Paypal for this but couldn't find a way to contact them.  The Paypal Assistant is useless.

 

I am thinking of just simply ignoring those emails but wonder whether those emails are indicating some problems behind that may catch me one day.  May I ask the community here, or any paypal staff here, why such emails were sent to me when the payments have no problem.  Or, can anyone tell me how I can contact Paypal via email to report this problem?

 

Thank you.

 

 

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kernowlass
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