Refund refused on broken item received in transit. Buyer protection failed
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Disputes & Chargebacks
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Phone them and appeal?
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378
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Kudos / Solution appreciated.
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Well i would ring and speak to someone and ask why you are getting refused?
Failing that if you funded your paypal payment via a credit card you could try a chargeback?
Or lastly if the seller is UK as well then small claims court?
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Thanks. TBH, trying to speak to someone ‘live’ is very difficult- when I did speak to someone from PayPal, he seemed more like an agent who didn’t seem to have the power to intervene- only pass on my concerns to a higher level (which resulted in an appeal and same decision despite sending them evidence/emails. I think you are probably right about going through my CC, they have always been helpful in the past.
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