Release payment on hold

[Pmnewross]

How do I get a payment for a product relased from hold and paid to my bank account?

[sharpiemarker · Accepted solution]

@Pmnewross 

Here’s how to add tracking information or change the order status to release funds: 

1. Go to your Activity. 
2. Find the transaction you would like to update, then click Get your money. 
3. If you sold a product, select Product to add tracking information or print shipping label directly. 
4. If you received payment that does not require shipping (ie. personal payment, delivered in person), sold an intangible item or service, select Service or virtual product to confirm order status. 
5. Click Submit. 

You'll get your money 7 days after confirming the order status as Completed.

You may optionally ask sender to ‘confirm receipt’ after 48 hrs of updating tracking or confirming order status, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

***Not all purchases require receipt confirmation.

[dellen0767]

I'm not being given the option to do this. Please help