Release payment

Smbr
New Community Member
The person I sent money to says I need to confirm receipt of item so they'll release the money I sent to him, but my end shows completed. What does he mean?
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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @Smbr,

 

Welcome to the Community Help Forum and thanks for posting!

 

I understand you're worried about your recent purchase as seller asked to confirm the receipt of the item. When seller receives a Goods & services payment, the money will be held by 21 days. You can find the information about payment holds here. Here's how to confirm that you've received an item:  

 

Go to your Activity.
Find and click the original payment for the item. 
Click Confirm receipt. 
Click Yes to confirm that you received the order. 

 

Once you confirm the item has been received, payment will be released to the seller. For some payments, the 'Confirm receipt' option will not appear, you can ask the seller to check the speed up process information to get the funds sooner. 

 

Best wishes,

Bindu

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