Sorry, we couldn't set up your subscription using the card you selected

[vijayswift]

Hi! I am trying to start automatic payment for a merchant but paypal is not letting me do it it any of my credit cards. I am getting this error "Sorry, we couldn't set up your subscription using the card you selected. Please try another card." Please guide me. thanks!

[PayPal_JonK]

Hello @vijayswift, 

Welcome to the PayPal Community! Not being able to setup a subscription with the card you wish can certainly be a bit frustrating. Is the card you're trying to use a prepaid card? If so, you may need to try a non-prepaid debit or credit card to setup a subscription with a merchant through PayPal. 

My apologies for any inconvenience this may cause, 

 - Jon K

[vijayswift]

I have tried multiple Credit Cards. Reason for transaction decline is: Effective 1st Oct 2021, the Bank will have to decline all such recurring transactions on cards initiated by merchants, non-compliant with the new RBI guidelines.

Here are critical points for you to know:

1. Applicable on Recurring / Standing Instructions transactions from merchants who comply with the new RBI guidelines,

a) On a transaction of value up to Rs. 15000, the Bank will process it without the need of OTP for validation

b) On a transaction of value above Rs. 15000, it will require OTP validation via pre debit (before the payment) notification

[PayPal_Bindu]

Hey @vijayswift,

I certainly understand how concerning this can be for you. Due to e-Mandate required by Reserve Bank of India(RBI), automatic/subscription payments can be declined by Indian banks/cards. You have to contact your merchant or service provider to arrange a different way to pay. More information about Regulatory changes to automatic payments made with Indian cards can be found here. 
 

I hope this information helps!

Bindu