The Frustrating Ordeal with PayPal: A Tale of Lies and Poor Customer Service

[Abdikadir01]

I've reached the end of my rope with PayPal and their unending cycle of lies and incompetence. Over the past month, I've been trapped in an infuriating loop of trying to transfer my balance to my linked bank account, only to be met with continuous disappointment and frustration. Each interaction with PayPal's customer service has left me feeling more helpless and enraged.

It all began over a month ago when I first attempted to transfer my PayPal balance to my linked bank account. Simple enough, right? That's what I thought too. However, what should have been a straightforward process quickly devolved into a nightmare. Instead of completing the transfer, PayPal inexplicably routed my request to another agent. I was assured that this was merely a procedural step and that my funds would be in my bank account shortly. Little did I know that this was just the beginning of a maddening saga.

Days turned into weeks, and I found myself stuck in a perpetual loop of unfulfilled promises and empty assurances. Each time I contacted PayPal, I was told the same thing: "We are fixing the issue and will notify you via email once the transfer is complete." Every time, I dared to hope that maybe this time, they would actually follow through. But each time, my hopes were dashed. Not only did the transfer never go through, but I also never received any notification emails.

My frustration grew with each passing day. I repeatedly explained my situation to various customer service agents, hoping that someone would finally take my issue seriously and resolve it. Yet, every interaction felt like I was talking to a brick wall. The agents were either unwilling or unable to provide any real assistance. They all seemed to follow the same script, offering apologies and assurances but no actual solutions.

One of the most aggravating aspects of this entire ordeal has been the sheer lack of accountability on PayPal's part. Whenever I asked for a concrete timeline or an explanation for the repeated delays, I was met with vague responses and more promises of email notifications that never came. It felt as if they were deliberately stringing me along, hoping I would eventually give up and stop bothering them.

To add insult to injury, there were multiple instances when I was told to hold on while they transferred me to the "right department." Each time, I waited on hold, clinging to the hope that someone competent would finally address my issue. But every single time, after waiting for what felt like an eternity, the line would go dead, or I would be disconnected. They never came back to me, leaving me more frustrated and angry each time.

The impact of this ongoing issue has been significant. The funds in my PayPal account are not just sitting idly by; they are needed for essential expenses and financial obligations. Each day that passes without access to my money puts me in a more precarious position. I have bills to pay and commitments to honor, yet PayPal's incompetence is preventing me from meeting these obligations.

What's truly baffling is that PayPal is supposed to be a reputable company, trusted by millions of users worldwide. Their entire business model revolves around facilitating seamless and secure financial transactions. Yet, in my case, they have failed spectacularly. The level of customer service I have received is nothing short of appalling. It's as if they don't care about their customers' experiences or the impact their failures have on our lives.

To make matters worse, there seems to be no escalation process in place. Each time I requested to speak with a supervisor or someone higher up the chain of command, I was either ignored or given the runaround. It's as if PayPal is determined to keep its customers in the dark, without any recourse for resolving serious issues. This lack of accountability and transparency is deeply troubling.

In my desperate attempts to find a resolution, I even turned to social media, hoping that a public complaint might spur some action. I posted about my experience on Twitter, tagging PayPal and using relevant hashtags. While this did garner some attention from other frustrated users, PayPal's response was predictably underwhelming. They offered more apologies and asked me to DM them my details, but the end result was the same: no resolution, no transfer, and no accountability.

This entire experience has left me questioning my trust in PayPal as a financial service provider. If they can't handle a simple balance transfer, how can they be trusted with more complex transactions? Their failure to address my issue has not only caused me financial stress but also significant mental anguish. The constant back-and-forth, the repeated lies, and the blatant disregard for my situation have all taken a toll.

I find myself at a crossroads now. I can either continue to battle PayPal's inept customer service, hoping that someday they will finally resolve my issue, or I can take more drastic measures. Filing a complaint with regulatory bodies or seeking legal recourse are options I'm seriously considering. While these steps may be time-consuming and require additional effort, I feel I have no other choice. PayPal's failure to address my issue through standard customer service channels has left me with few alternatives.

In conclusion, my experience with PayPal over the past month has been nothing short of a nightmare. Their repeated lies, poor customer service, and lack of accountability have caused me immense frustration and stress. All I want is to access my own money, but PayPal has made this simple request feel like an insurmountable challenge. If you're considering using PayPal for your financial transactions, I urge you to think twice. My experience serves as a cautionary tale of what can go wrong when a company fails to prioritize its customers and uphold its promises.

[CathyMaeA]

I have been trying to get a serious issue on my PayPal account resolved, and I am not having any progress or any help.  I have been doing this for the last couple of months and I am seriously requesting legal assistance at this point because of fraudulent activity.   Paypal is refusing to acknowledge that these two transactions should be removed from my PayPal account..  

I made a purchase in February on my PayPal Credit. 

I returned items and was supposed to be issued a refund early in March.

Vendor constantly pushed me back on refund asking me to wait 10 days three days five days. It changed constantly, even though they had received the returned items.

It was necessary to contact PayPal Credit and complain against this vendor for not returning the refund.  I specifically chose to pay with my PayPal Credit because I know that my purchases and my money would be protected and be safe.

Instead of results a nightmare started to get this taken care of.  The vendor has not contacted me although I have made multiple attempts and still, this is not resolved.

Paypal assured me they would take care of this and I waited the mandatory 10 days once again.  Instead of getting better, they got worse..  

On April 3, I was issued a refund of $988.46 to my PayPal account instead of my PayPal Credit account.  My balance at that time on PayPal was 0, zero.  Suddenly as of April 3 my Paypal had a credit of $988.46.

I was in direct contact with Paypal to get this straightened out and the credit was applied to my PayPal Credit account.

On April 22, the refund of $988.46 to my PayPal account was reversed and my balance went from a credit of $988.46 to eight red debit of $988.46.  My balance should have been 0, zero.   I have now been charged twice for a purchase that was returned.

I was told by both PayPal & PayPal Credit to contact my financial institution, Frost bank. They showed no activity of that amount and I put a fraudulent alert onto my account closed my debit card change my pin number and my password for PayPal.    I have been told by my bank, PayPal & PayPal Credit there is fraudulent activity on my account and that vendor was able to manipulate it to get a second payment for the full amount regardless they received the products that were returned or not.  

Once again, I contacted both PayPal Credit and Paypal.  All agreed this was a mistake and it would be taken care of blaming each other for being at fault.. to this day, I have been unable to get anyone to fix this.  

I have literally been hung up on, forwarded constantly to a message centers that don’t reply to receive a message like this…. 

We're sorry, you can't file a case on this type of transaction.

Back to Resolution Center

WHAT IS HAPPENING?!

[DioRox]

I'm having a similar issue and have been getting the run-around for 6 months now. I'm ready to file a class action lawsuit. Their promises never come to fruition. 

[DogBurr]

OoKee

if you're account has a balance the request a check instead of bank deposit .

some one is dragging feet

you can escalate it

but only talk on phone not in chat

see this

https://www.paypal.com/us/cshelp/article/how-do-i-withdraw-money-by-check-and-how-long-will-it-take-...

i used to do this but no issues in long amount of years

maybe get another bank acct

credit union is best

[agilliam80]

It sounds to me that we need to get a class action against PayPal. What they are doing is not only immoral but illegal and unjust. They need to be held accountable. I have had several claims and they just deny them without even reading all of my documentation. I have tons of documentation proving my case and they just don’t read it. They close the case at 12am pst. When you call them at that time they are closed. So how are they closing cases? They are automated no one reads anything. They don’t look at evidence. They just have a randomized system to auto close and deny. With what they did to you has sealed the deals rig me using them. I won’t be using them again. I’ll move to stripe or another payment method. It’s sad because PayPal at one time was a very good company but now they have these new generation of people that are allergic to work, they feel that they can just do as they please. We need to seriously inquire a class action. I personally have lost over 500$ to PayPal’s schemes and their bs tactics in the last 90 days alone. We need to hold them accountable. The problem with PayPal and they are too ignorant to see, is they make money from sellers right? But without buyers they won’t have sellers. So they should be ruling fairly instead of just ruling in favor of the sellers. Every single case I have had the seller has **bleep** me in one way or another. On a few of the cases I sent the product back with video proof of what was in the box, as well as tracking information. So the seller got to keep my money and also got to keep the product. How is this fair? How is this legal? They aided their seller in stealing money. Just 2 words. Class Action.

[JGard911]

I have been dealing with PayPal "Customer Service" for a month and have had similiar experiences.

We have a Business Account in which we changed the contact information (email address, primary contact and phone number), and ever since,  we have been locked out of the Account, getting a "We’re having trouble making sure it’s you" error message.

As reported, Customer Service is a joke.  "Supervisors" are a joke.  They refuse to excalate problems.

Anyone else get the "Wait 24 hours" suggestion to solve your problem?

PayPal has to be accountable to some Federal organization.  Anyone have any ideas?

[Temp20240705c]

Same issues with them..

[DioRox]

Yes, CLASS ACTION.

[pdepind]

I have had the same problem with either adding funds from a linked bank account or transferring funds to a linked account.  This was for amounts ranging from as low as $50 to as high as $2000.  Invariably when I attempt to do this, the system blocks me "for my protection".  Each time I call customer service and most of the time, they are able to lift the block temporarily after I have waited on hold for 20 minutes.  There are transactions I am being told to wait for 72 hours to make and I am considering if it's worth using PayPal as a financial tool.  This is my own money that I'm trying to use to pay bills with and this platform is of little use if I have to call customer service each time I need to do something.

[SadStrokeSurviv]

I hope this message finds you well. I am writing to express my deep disappointment and frustration with the limitations I am currently facing in transferring my funds directly to my bank account.As a disabled person and a stroke survivor, I rely heavily on the ease of access to my financial resources. Being unable to transfer my funds directly to my bank account has added significant stress to my life. This has been extremely disheartening and has made me feel increasingly isolated and unsupported.I believe financial services should be more accessible, especially for individuals like myself who depend on them for their daily living. I kindly urge you to review my case and assist me in resolving this matter as soon as possible. I truly hope PayPal can demonstrate the understanding and empathy I expect from a company that so many people rely on globally.Thank you for your time, and I look forward to your prompt response.