There was a problem processing your order

Road8
New Community Member

Hello, I want to pay for a product but everytime is says "There was a problem processing your order". Pop up window shows up but then immediately closes and I can even see whats there. My credit card info is correct, my main currency is euro so I have added mexican peso (currency I want to pay with) but it didnt help. Also, I have 0€ on my account so I have set my band account as default payment method but didnt help neither. Thank you for helping me

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1 REPLY 1

PayPal_Iris
Moderator
Moderator

Hello @Road8,

 

Welcome to PayPal Community! I understand that you are having trouble making a payment. Do you receive the error with every payment you try to make or just with this merchant? If you receive the error with this specific merchant, it is possible that the merchant does not accept payments in a specific currency or from international customers. In order to review your account further, kindly click on Contact at the bottom of your PayPal page to reveal the available Customer Support options for you. We will be happy to assist you further from there. I hope this helps!

Iris
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