URGENT Unable to send money from Germany to USA, transaction is caught in a "LOOP"

mobileseacrhman
New Community Member

URGENT Unable to send money from Germany to the USA, this has worked for years but today the transaction is caught in a "LOOP". Funds available, sender confirmed, text message received to authorize then they process does nothing and the transaction loop starts all over again. I see a few other people having the same problem.

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2 REPLIES 2

PayPal_JonK
Moderator
Moderator

Hello @mobileseacrhman

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues sending money. The best option at this point may be to reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page. 

 

Good luck!

 

 - Jon K


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Slimspots
Contributor
Contributor

@PayPal_JonK 
I Spend half a day yesterday in the support chat. They have no idea about that issue unfortunately, also when its already some days old. Something with the internal communication is not ok, or PP is not even aware of it that there is a technical issue. Its obvious an Technical issue as there are many people facing that situation that they can not send money. 

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