“We are unable to process your payment…” and paypal won’t let me use my balance or bank account

athanassoulis
Contributor
Contributor
Recently I purchased an item off a Chinese website from Canada using my PayPal balance. Now when I try purchasing a different item it gives me the “we aren’t able to process your request” message. If I try using a different PayPal it dosent give me this message but instead restricts me from using my balance and bank account and forces me to put in a credit or debit card which I don’t have. My debit card cannot do online purchases. Why would this randomly happen???
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@athanassoulis 

 

Firstly be careful and watch out for these.............


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

Secondly.............

Paypals security system evaluates any risk associated and only allows certain payment methods, in order to help mitigate the risk.

As a lot of these China websites come into the list above then paypals buyer protection may not be able to help but a credit card may.

 


Advice is voluntary.
Kudos / Solution appreciated.
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athanassoulis
Contributor
Contributor
No no I think you have the wrong impression of the type of Chinese store, I just prefer to keep it confidential on what the store is. This store has been around for many many years and I’ve had friends order from it several times. It’s most definetly safe to order on. May I mention I’ve literally ordered a few weeks ago. Btw if I login to an alternate PayPal I don’t get the error so clearly there’s something weird going on.
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PayPal_JonK
Moderator
Moderator

Hello everyone!! Thanks for visiting PayPal's Community Forum! Thank you @kernowlass for your help on this thread. We really appreciate the time and expertise you provide our customers. 

 

@athanassoulis, welcome! I'm sorry to hear you've run into some issues making a recent purchase. Have you tried the steps listed in this Help Center article: Why was my payment declined?

 

If that doesn't help, please reach out to our Customer Support teams for assistance. 

 

Best wishes!

 

 - Jon K
 


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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