Where did my money go? POINT OF SALE WITHDRAWAL - PAYPAL VISA DIRECT CAUS never received.

[Wayne127]

On May 9th I sent $400 to PayPal via my debit card.  "Point of Sale Withdrawal - PAYPAL VISA DIRECT CAUS" which was immediately deducted from my bank account.

Actually the payment was a mistake, which I immediately tried to cancel with PayPal, my bank, Visa.

The money was subtracted from my account and never returned 

The payment was not stopped at the source.

But it never showed up in either my PayPal cash account or the credit acct. 

I had a good chat session with a PayPal credit person and they confirmed they never received a payment like that.

The bank gave me a provisional refund, but they gave up the search and want it back.

I want it back, or at least to know where it went.

Whose cage can I rattle for an answer?

[PayPal_Bindu · Accepted solution]

Hello @Wayne127 

Welcome to the PayPal Community and thanks for posting here!

I understand your concern about the funds not returned back to your card from Point of Sale withdrawal. You have to contact PayPal Support team directly for any account specific questions. You can find the options to reach PayPal Support team here : How do I contact PayPal customer service?
 

Good luck,

Bindu

[Wayne127]

Thanks for taking the time to understand my problem and point me in the right direction.  My bank was asking me to prove a negative, which is probably not in your FAQ.  I finally had someone look at my transactions and tell me the receipt was not there.  The bank is still puzzling over this, but you guys helped a lot.

[PayPal_Olivia]

Hi @Wayne127, 

Thank you for coming back to let us know that @PayPal_Bindu's answer was helpful. I hope this all gets solved very quickly from here!

Olivia