error code ”Please Enter a Valid Mobile Number” however it is the correct number

[Erynsinead]

Hi,

I cannot put my phone number into the PayPal screen to make a purchase. It keeps saying “insert a valid phone number”, but I have used a valid Australian number. I have inserted it in every format possible (with the country code, without the “0”). This is the correct number and is the number associated with my account, and I have tried other numbers and yet it still does not work. 

[PayPal_Shradha]

Hello @Erynsinead,

Thanks for visiting PayPal's Community Forum. 

We are sorry to hear that you are unable to purchase. Kindly try again at a later date by clearing your cache and cookies from your internet browser or try to use a different internet browser/device. 

If the issue persists, request you to kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this helps you in resolving your issue!

Warm Regards,

Shradha