refund from cjs-cdkeys.com

[koemilio]

hello guys...just a few minutes ago i placed an order at cjs-cdkeys.com to buy a steam key for Cyberpunk 2077

https://www.cjs-cdkeys.com/products/Cyberpunk-2077-CD-Key-For-Steam.html 

i used their fast payment method, without registration, right after that they sent me an email that my payment might be a fraud even though i paid through paypal and verified my mobile number..they went beyond that and asked me to sent them personal information documents to prove my identity, which i have no intention to share even by getting the most sensitive info redacted..on top of that they claim that their refund policy is to delay 4 days the cancellation of the payment..to say that i'm frustrated at this point is an understatement as i want to catch up some black friday deals and now i got **bleep** over..what can i do in that situation to get my money back? i can't find a cancel option in the pending transaction..sorry for the longpost.. 

[PayPal_Ayesha]

Hello @koemilio,

Welcome to the community forum and thanks for posting!

I understand your concern about the payment on the account. Some payments can be canceled while others cannot. You may only cancel a payment in your 'Pending' payments which shows as Unclaimed, meaning it hasn’t reached the intended recipient. These payments are displayed with a ‘Cancel’ button alongside. You won't be able to cancel a pending payment that doesn't have a "Cancel" link. In this case, you’ll need to contact the recipient/seller and request a refund. If the recipient/seller doesn't agree to refund your money, you may be able to open a dispute in the Resolution Center, once the transaction is completed and communicate directly with the recipient/seller to resolve any issues. Here's the link to know the steps to cancel the payment.

I hope this helps,

Ayesha

[koemilio]

i ended up sending the required info...the transaction proceeded as intended after that without any further problems.