why Im unable to use my card in paymaya to transfer money to my bank.

Tintinbron00
Contributor
Contributor
Hello why Im unable to use my card in paymaya to transfer money to my bank?
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20 REPLIES 20

Jhayannd
New Community Member
I have a physical card of my maya which is i am using to transfer my funds from paypal to maya for a couple of months already but last week I can't transfer my funds to my maya physical card because as per paypal may card can't be used to transfer. It's kinda weird coz i've been using it to transfer already, so I used my other mastercard of maya that then i was able to transfer my funds but today I can't transfer again due to the same error last time
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Tintinbron00
Contributor
Contributor
Did you try to contact the paypal ? Its been 20months since I start using my visa card of maya .this is the first time happened to me .
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jmcubita
New Community Member
I'm having the same issue today. 😞 Been using Paymaya card to transfer funds from PayPal since 2023. And this is the first time this happened.
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greasymic
Contributor
Contributor

Same!! I do transfers from my Paypal balance to my Physical Maya Visa Card until I couldn't see my listed cards in Paypal to transfer my funds to which is weird. They should've at least given us a heads up to what changes they're making because this kind of inconvenience is very anxiety inducing especially you need the funds to pay off bills and etc. : (

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cynmark
New Community Member

I have used paymaya for 8 years to transfer money from usa-paypal to ph-paypal then from ph-paypal to my paymaya card. While i have had some strange issues like them removing my card from being LINKED for whatever reason I have always been able to solve them however there is something new going on.

Today May 22 I logged in to transfer funds from Paypal to Maya and this happend.

1. My cards not showing or linked any more so it asked some kind of verification. I didn't know what it was thought maybe txt message but it was actually a physical address verification. I guess they going to send a number to my home address (My paypal home address is 3 addresses ago so good luck with that) 

 

2. It sent me a text message with 4 digit code. I hoped that would give me access but even though i put correct code it did nothing. Maybe that code was just to trigger the mailing of the physical code (Not sure).. Anyway I dunno what is going on. I'm going to try back tommorow. This has worked mostly flawlessly for me over 8 years transferring my paypal money to myself using paymaya every 2 or so weeks. Maybe paypal or maya made changes but it sure seems it would be announced if maya did it, but paypal is a huge company so good luck finding info on them. Either way its not clear. 

3. My other maya card isn't working anymore. A previously linked card that is still valid and unexpired. When i try to put this card back i get the following message. "Your card number is incorrect. Try again" 

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VickyQuinn
New Community Member
I also have been using paymaya for my transfers for a few years, now I also can't do transfers. I just discovered that you can connect your PayPal to your gcash using the gcash app in the linked accounts. This will work for me temporarily as I needed funds for my sick kitten.
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greasymic
Contributor
Contributor

Same!! Thank you for this solution that you mentioned! I linked my Paypal account to my Gcash app and I can transfer it smoothly now. It just has little convenience fee but I have no problem with it. Looks like I'll be using Gcash for now since I've been a Maya user for 3 years now until this inconvenience happened for some freaking reason. I just hope they are able to sort it out because I really like Maya so much. : (

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TheBinger
Contributor
Contributor

Any update from Maya or Paypal about this? I still can't transfer.

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ChrisN25
Contributor
Contributor

Same issue here I only noticed it when I was needing to transfer funds from my Paypal to my Maya account to pay for Maya Credit which is due soon.
I've tried to link even my Gcash cards and it doesn't work too.
I've seen a reddit post regarding this.
I've tried to email Maya support and waiting for a reply.
I hope this gets fixed soon so I can transfer my funds to pay my debts and eat.

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