Can't add bank account

realmd
Contributor
Contributor

guys I'm facing an issue simply the problem is that when i go to click on Add bank Account Button it redirects me to the Dashboard how i can fix this Now normally it should give me a page where to fill in my bank info not redirects me to the home page is there any solutions for this? 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@realmd 


As you haven't added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in so unfortunately its hard for us to advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.


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realmd
Contributor
Contributor
I’m from morocco but i have US bank account i was linked my bank account before and i removed it now i want to add it back but as i said before when i click on add bank button it redirects me to the dashboard unfortunately
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kernowlass
Esteemed Advisor
Esteemed Advisor

@realmd 

 

Is it a U.S bank account opened in the U.S?

Only Paypal does not support virtual / digital bank accounts like Wise or Payoneer.


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realmd
Contributor
Contributor
Thanks for your help & support i have two of them i have wise account & opened US bank account in the US
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kernowlass
Esteemed Advisor
Esteemed Advisor

@realmd 

 

Probably won't have any luck with the Wise account but you may be able to add the other account.

That is if there is an option to add a U.S bank account in your country.

Your best bet is to reach out to customer services and ask?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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