Confirmation not working with new NatWest debit card

[KerryForest]

Got a new debit card from Natwest (different number and type from the old one). Deleted old card and added new one but confirm process did not complete successfully. Deleted card and tried again. Card was added to account but got message "can't confirm". Today I deleted the card again and this time even the add step doesn't complete ("try again later"). Have called Natwest and Paypal but nobody seems to be able to tell me how to do the confirm. Paypal even says I don't need to confirm! How do I get rid of that red warning triangle?

[PayPal_JonK]

Hello @KerryForest, 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues adding and using your card to your account. Just to make sure you've done all the basic steps we recommend first, I dug up some Help Center articles you may find useful:
 

How do I add, update, or remove a card?

Why do I have to link and confirm my debit or credit card?

But if those don't work, I'd recommend reaching out to our Customer Support teams via Facebook instant message or Twitter direct message for further assistance. 

Good luck!

 - Jon K

[Dolcetta]

This is so annoying as it's happening to me too. 

Surely there's a problem here and it needs a workable solution.

Both Natwest and PayPal don't know how to resolve this and both of you are saying it's the other's problem.

My bank has confirmed there is no problem with my card.

[Dolcetta]

Is there anyone from PayPal able to answer this problem please? I have had 4 conversations with NatWest - after being prompted to do so by PayPal and each time they have confirmed that there is not a problem with my card, my card data etc. I have an open complaint with PayPal but too many different agents are replying and suggesting I contact NatWest again. This is not the solution. I am told that someone will get back to me from technical services, but they never do.

I have explained the problem as clearly as I can through the Message Centre, but I never get an answer to my specific questions. I have followed every suggestion and nothing works - I still get Invalid data error.

[Nobody1066]

Same here. Maybe somebody from PayPal could sort this out?

[Dolcetta]

I have tried your suggestions, but no one seems able to help me - see my separate messages in this thread. I repeatedly receive - Invalid data - try again later messages. 

There must be a solution to this. How can it be escalated to a higher level.

[Nobody1066]

This ridiculous. I am experiencing EXACT the same problem. I have contacted Nat West who say the problem lies with PayPAl. SO maybe somebody could really sit down and sort this out instead of passing non commital small talk

[KerryForest]

Maybe the problem is not with PayPal after all - but with NatWest! Yesterday I tried to change my subscription payment choice for Findmypast (genealogy site) to my new NatWest Mastercard. I entered all the card and personal information. The authorization process consists of Findmypast sending a zero amount charge to my debit card (which is linked to a NatWest bank account). This triggered a phone call from NatWest giving me a 6-digit confirmation code to type. This was rejected by Findmypast just like when I tried the same process with PayPal. I guess my next step is to contact NatWest again. Has anyone else had a rejection of a NatWest Mastercard from a supplier other than PayPal?

[Dolcetta]

I have had 3 messages from PayPal that state it is a technical issue at their end. I have sent them so much personal information I decided to cancel my new card after speaking to NatWest Fraud department. They told me that PayPal (and possibly) your other company need to update their software as it’s always been used to processing NatWest Visa debit cards and now they have to accept NatWest Mastercard Debit cards. I’ll see what happens when I get my new card.

[Nobody1066]

Actually I have the new card and it still doesn't work