Unable to link any bank account across multiple browsers, accounts, and devices

[upquark]

Issue started when I went to pay PayPal credit balance. I was prompted to link a bank account.

I have attempted to link three different known-good bank accounts using three different browsers, apps on two devices, and get the same message that more needs to be done to connect bank account and to contact PayPal. It routes me through messages or phone. I've tried both multiple times.

I have attempted contact through Messages and through waiting on hold for over 3.5 hours with no response. I cannot pay the balance of my PayPal credit until this is resolved. I have an old bank account that's already connected, but no way to delete that account. I don't know if that has anything to do with it or not, but it's a moot point. I need to be able to manage this information regardless.

 

 

 

[PayPal_Ayesha]

Hello @upquark,

Thank you for posting and welcome to the PayPal Community!

I am sorry to know that you're unable to link your bank account. Based on the screenshot that you shared it seems like our security program considers a variety of factors at each transaction/activity to keep you safe. Any activity of adding a bank can often be blocked or declined if we detect any unusual or suspicious activity or not safe for your account in the future and your account needs help to link your bank account. I apologize for keeping you on hold over the call. Kindly try again connecting to our customer support team through calls or messages. If not, please reach out to us via social platforms Facebook private messages, or Twitter direct messages, our advisors will be glad to help you. 

Regards,
Ayesha