How to set up direct debit mandate to JP Post Bank account?

[ciciarl]

I have registered my JP Post Account but the Continue to Your Bank's Website link is not working.

Is there any way to solve this?

[PayPal_Ayesha]

Hello @ciciarl,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having trouble while setting up Direct Deposit and I understand this can be frustrating. As per the information that you've shared, it see like this might be due to technical glitch. In this case, I would recommend you to try some trouble shooting steps such as clearing cache and cookies or try using different browser at a later time. If the issue still persists, kindly reach out to PayPal Customer Support Team through the available contact options on our website. Support is also available DM on Twitter or Instagram or a PM on Facebook.

Regards,
Ayesha

 

[danicatorrevill]

I have the same problem. I did follow the instructions on clearing cache, and even used other browsers like Google Chrome and Safari. But I still have the same problem "We can't finish setting up your Direct Debit Mandate right now". I have also tried removing the bank (JP Post) and registering it again. None worked. Please help.

[PayPal_Shradha]

Hello @danicatorrevill 

Welcome to the PayPal Community Forum, and thank you for posting!

I am sorry to hear that you're having trouble setting up Direct Deposit, and I understand how frustrating this can be. Based on the information you've shared, it seems like this could be due to a technical glitch. Since clearing your cache and cookies hasn't resolved the issue, I recommend contacting our PayPal Customer support Team through the available contact options on our website for further assistance.

Regards, 

Shradha