Linked Bank and all transactions are missing, was I hacked?

J_Sperber
New Community Member

I only use my PayPal account a few times per year. I haven't used it in about 6 months and when I logged into it just now, there is nothing on there! My bank info is missing, it is showing no transactions, and the greeting name on it has changed from my first name to my last name. It says on the welcome screen that i have a linked bank account, however, there is a warning message across the top of the page stating that if i want to send or receive money I have to link a bank. Then, when I click to see banks, there is nothing there. Have I been hacked? is it a technical glitch? Should I dump this account and just start a new one???

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1 REPLY 1

PayPal_Chinmaye
Moderator
Moderator

Hello @J_Sperber 


Thanks for visiting PayPal's Community Forum.
 

I understand that you are unbale to view the linked bank. Please read this article to link the bank to your PayPal account. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page for any additional help. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

 

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