PayPal Savings Identity Verification failed even though I have verified bank accounts

brycel
New Community Member

I have had a PayPal account for around a decade, added multiple bank accounts and credit cards, transferred funds in and out, and I even have a PayPal credit account, but for some reason I can get past the Identity Verification for a PayPal Savings account.  The first time I submitted my California Driver's License as portrait image (on its side), and when verification failed, I suspected this was the cause.  I sent another landscape version of it, but it still failed. 

 

Now I just receive a message that says I am ineligible for a savings account because I failed Identity verification.

 

My license is not expired, and the photo quality is perfect. 

 

What is the deal?

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@brycel 

 

Speak with customer service:

https://www.paypal.com/us/smarthelp/contact-us     

Click “Message Us” or “Call Us” option at the bottom.   


Kudos & Solved are greatly appreciated. 🙂
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