rewards

[squirrel4]

according to my latest Paypal statement, I have over 10,000 points in rewards. When I went into my account to redeem them, there were 0 reward points. please advise

[Ridox01]

Hi there, It sounds like there might be a discrepancy with your rewards points. I recommend double-checking your account activity and ensuring that no points have been redeemed or expired. If everything seems correct on your end, the next best step would be to contact PayPal customer support directly. They can provide detailed information and help resolve the issue. Make sure to have your latest statement handy when you reach out to them. Best regards, Ridox

[squirrel4]

thank you for your help.

PayPal is looking into it w/ their rewards team.

I also asked them for the Synchrony Bank's telephone #. Perhaps if I directly talked to someone there, they could clear this up.

No, I haven't redeemed any of the points I've accumulated over the last couple of months & they have not expired.

1st time I've ever had a problem since I've been w/ PayPal. over 20 years.

Again, I appreciate you reaching out to me.

squirrel