Sellers Address to return an Item

the_tatted1_69
Contributor
Contributor

Where can I get the seller's address to return an item if it is not lisyted in the seller's contact information and they will not respond to an e-mail?

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3 REPLIES 3

sandypurins
Advisor
Advisor

Considering that some sellers will provide you with a "bogus" return shipping address, it may be safest for you to rely on PayPal to provide you with the seller's return address.

 

Login to your PayPal account, click on the "Resolution Center" tab and open a dispute. If the seller doesn't provide a satisfactory resolution within a few days, escalate the dispute to a claim.

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abeautifullife2
New Community Member

I HAVE THE SAME PROBLEM.. WHERE DO I SHIP IT BACK TO ?

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PayPal_Amy
Moderator
Moderator

Hi Everyone!

 

sandypurins you are exactly correct!  If you can not find the seller's address, or if the seller is not responding, file a dispute with PayPal and we will provide you the address to return the merchandise.  This also protects you if you return the merchandise to the address we give you, and the seller refuses it or does not pick it up!

 

PayPal_Amy

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