Has anybody else had Paypal steal their money and take no responsibility for it? $500 into thin air and Paypal customer service is a disgrace!

Second time it happens in 2 years, where paypal keep any refund you're supposed to receive, they ignore you and never do anything about it.

Opened a case, after promising to solve it, they closed it on solution due date, with no solution.

Their call center is hard to reach, took 3 weeks for someone to answer, then to hangup half way. Online customer service is non-existent, completely shambles.