PayPal Community

Hi @GPManenti,    When you know the 4-digit code or have your random deposits: Go to Wallet. Click Unconfirmed next to your bank account. Enter the 4-digit code and click Confirm. (You can make 3 attempts.) If the bank account is for a business or more than one person is required to authorise debits, you must print and sign a paper Bank Funding Instruction and post it to the address provided on-screen. In some cases, we'll make 2 small deposits, both less than 1p. If so, you'll need to enter the 2 deposit amounts to confirm your bank account, rather than a 4-digit code.  When adding a bank account to your PayPal account, you first need to accept a Direct Debit Mandate before using it to make payments.  If a future payment fails from your bank account, you may need to accept the Direct Debit Mandate again. If this is the case, you’ll see a prompt to ‘Complete setup’ next to the bank account in your Wallet.   If you are not seeing the option for 'Unconfirmed' beside your bank, I would recommend ensuring you are logging in using the PayPal Website and also please try an alternative browser.    Thank you.  Rebecca.  ... View more

Hi @Ani110,      Welcome to the PayPal Community.    When you are sent a PayPal payment, you will receive an automatic email to let you know. You will also see this payment reflected on the Activity section of your PayPal account. The balance or pending balance should also be updated. I would not recommend posting the item unless you can see that the payment is within your PayPal account.    If you receive an email saying you’ve received a payment, but you don’t see it in your PayPal account, there are a number of possibilities: It may have been accidentally sent to the wrong email address. You could contact the sender to confirm that the payment was sent to the correct email address. You may have the email address on your account, but you didn't confirm it. You need to comfirm your email address to prove that you have access to it, before you can receive payments. You can confirm it under your payment settings. Fake emails, also known as 'phishing' emails, attempt to collect your personal and financial information. These fake emails often link to fake websites that encourage you to enter personal information such as credit card numbers, passport or driving licence numbers and account passwords. If an email you've received seems suspicious, forward it to spoof@paypal.com then delete the fake email from your inbox. Note: Funds sent to your PayPal account will not be automatically transferred to your bank account. To transfer money to your bank account, log into your PayPal account, click Withdraw Money, and follow the instructions on the screen.   For some more help with this, please see: https://www.paypal.com/smarthelp/article/faq695.      Rebecca ... View more

‎ Hi @Mudavath     Welcome to the PayPal Community.    I understand you would like to close your PayPal account but you currently cannot access your PayPal account.    As this is the case, I would advise contacting PayPal Customer Support.    Click 'Help/Contact' at the bottom left of any PayPal page for the options available for your country. Or, have you considered contacting our Customer Service team via Facebook or Twitter?  See: https://www.facebook.com/PayPal & @AskPayPal for Twitter.    Thank you!    -Rebecca    ... View more

Hi @mroz1414142,      Welcome to the PayPal Community.    I understand you would like to close your PayPal account but you currently cannot access your PayPal account.    As this is the case, I would advise contacting PayPal Customer Support.    Click 'Help/Contact' at the bottom left of any PayPal page for the options available for your country. Or, have you considered contacting our Customer Service team via Facebook or Twitter?  See: https://www.facebook.com/PayPal & @AskPayPal for Twitter.    Thank you!    -Rebecca    ... View more

Hi @Rexxi,    Thank you for posting on the PayPal Community.    Also thank you to @kernowlass for these three troubleshooting suggestions.    In addition to these, I would ask that:  Please allow 72 hours before trying to add your card again.  Please ensure that this card is not added to any other PayPal accounts.  Please log in to your PayPal account using the PayPal Website rather than the App when attempting to add your card.  We would also advise against using any VPN's while trying to take this action.    Thank you!    - Rebecca  ... View more

Hi @Dave280,    Welcome to the PayPal Community.    In order to apply for Reference Transactions, I would advise contacting our Customer Service team directly.    You can do this by selecting 'Help/Contact' at the bottom left of any PayPal page for the contact options available for your country.    Thank you.    - Rebecca  ... View more

Hi @snjez,    Welcome to the PayPal Community.    When a transaction/payment has been refunded, the money will be credited back to the same funding source that was used to pay originally.    If you paid with a debit card/bank account, the refund should appear between 5-7 working days on your card/bank statement.  If you paid using a credit card, this refund can take anything up to 30 days to appear on your statement.  If your PayPal balance was used to fund this transaction, you should see the refund credited to your PayPal balance immediately. You can check what funding source was used by finding the original payment on the Activity section of your PayPal account.    For more information on this, please see: Where is my refund? (paypal.com)    Have a nice day!  - Rebecca.      ... View more

Hi @Lloydbuell,    Welcome to the PayPal Community.    To update a card:    From your PayPal app, here's how to update your card information: Tap the Settings icon at the top right. Select Banks and Cards. Select the card that needs to be updated and tap Edit. From your computer, here's how: Click Wallet at the top of the page. Click the card you wish to update. Click Edit. Fill in the updated information, and then click Save.     If this does not work, I would suggest removing your card and re-adding the updated card. For help with this, please see: How do I add and confirm my debit or credit card for use on PayPal?   Have a nice day!  -Rebecca     ... View more

Hi @alansholto,      Welcome to the PayPal Community.    If your online card statement shows pending transactions you may be able to see the code within minutes. The code will be printed next to the word 'PAYPAL'.  If not, check your card statement within 2-3 working days to find your 4-digit PayPal code beside, or near the 1 euro charge.  If you can't check your statement online, you'll need to wait for your next paper statement or contact your bank. Once you have the code, you can confirm your card as follows: Go to Wallet. Click the card that you're ready to confirm. Enter the code and click Confirm.   Have a nice day!  -Rebecca ... View more