PayPal Community

Hi there, The PayPal Community can be a helpful resource for sharing experiences and getting advice from other users. However, for issues related to your specific account, such as security issues and the likes, it's best to contact PayPal customer support directly. They have access to your account details and can investigate and resolve the issue more effectively. Best regards, Ridox ... View more

Hi there, It sounds like there might be a discrepancy with your rewards points. I recommend double-checking your account activity and ensuring that no points have been redeemed or expired. If everything seems correct on your end, the next best step would be to contact PayPal customer support directly. They can provide detailed information and help resolve the issue. Make sure to have your latest statement handy when you reach out to them. Best regards, Ridox ... View more

Hi there, I'm sorry to hear about your experience. PayPal still aims to provide strong protection for its users, but I understand your frustration. It's always disappointing when things don't go as expected. If you haven't already, I'd recommend reaching out to PayPal support directly and providing all the details of your situation. They can often offer more personalized assistance. Also, consider using PayPal's Resolution Center, which is specifically designed to handle disputes and issues like these. Your feedback is valuable, and I hope it gets better for you soon. Best regards, Ridox ... View more

Hi there, I'm sorry you're experiencing this issue with transferring money to your card. Here are a few steps you might try to resolve the problem: 1. **Check Card Details**: Ensure that the card information linked to your PayPal account is correct and up-to-date. Sometimes issues arise from expired or outdated card information. 2. **Check Transfer Limits**: PayPal has daily, weekly, and monthly transfer limits. Check if you might be hitting any of these limits. 3. **Security Hold**: Sometimes, PayPal places temporary holds on transactions for security reasons. Wait for a bit and try again later. 4. **Clear Browser Cache and Cookies**: Occasionally, issues can be caused by your browser. Clear your cache and cookies, or try a different browser. 5. **Use the App**: If you're trying on the website, switch to the PayPal app, or vice versa. Sometimes one platform works better than the other. 6. **Contact PayPal Support**: Since your account isn't limited and everything else works fine, contacting PayPal support directly can provide specific insights into why this particular transaction isn't going through. I hope one of these steps helps resolve your issue. If anyone else in the community has experienced this and found a solution, please share your advice. Best of luck! ... View more

Hi there, I'm sorry to hear about your situation. It can be really frustrating when funds don't show up as expected. Here are a few suggestions that might help you: 1. **Double-Check Transaction Details**: Ensure that all the details of your transaction are correct, including the recipient information and the amount transferred. 2. **Check Processing Times**: Sometimes, transfers can take a few days to process, especially if there are weekends or holidays in between. Check if the processing time has already passed. 3. **Verify GCash Account**: Make sure your GCash account is properly linked and verified. Sometimes issues can arise from account verification problems. 4. **Contact PayPal and GCash Support**: Since you've already contacted both parties, I suggest following up with them persistently. Sometimes responses can take time, but consistent follow-up can help expedite the process. 5. **Transaction Reference Number**: When contacting support, provide them with the transaction reference number and any other relevant details. This can help them locate and resolve your issue more quickly. 6. **Community Support**: You might find other users who have experienced similar issues by searching community forums or social media groups related to PayPal and GCash. They might have useful advice or solutions. I hope this gets resolved for you soon. If anyone else in the community has experienced this and found a solution, please share your insights. Best of luck! ... View more

Hi there, I'm sorry to hear you're having trouble with your PayPal transfer. The error message you're seeing usually indicates an issue with the transfer limit on your account. Here are a few steps you can try to resolve this: 1. **Verify Your Account**: Make sure your PayPal account is fully verified. Sometimes, unverified accounts have lower transfer limits. 2. **Check Your Limits**: Log into your PayPal account and check your transfer limits. You can do this by going to your account settings and looking for the "Limits and Verifications" section. 3. **Clear Browser Cache and Cookies**: Sometimes, issues can be caused by your browser. Try clearing your cache and cookies or using a different browser. 4. **Contact PayPal Support**: If the problem persists, it's best to contact PayPal support directly. They can provide specific information about your account and help resolve the issue. 5. **Try Smaller Amounts**: Even though you tried 10 EUR, sometimes trying even smaller amounts can help identify if there's a specific issue with the amount you're attempting to transfer. I hope one of these solutions helps you get your transfer through. If not, reaching out to PayPal's customer service is your best bet. Best of luck! ... View more

It sounds like you may be dealing with a scam. Here are some red flags to consider: 1. **Request for Payment**: Asking you to pay a "certificate form fee" after a sale is not a standard practice with PayPal or any legitimate payment service. 2. **Suspicious Email Address**: The email address you mentioned, paypalonlineservice668@..., does not appear to be an official PayPal email. Legitimate PayPal emails typically come from addresses ending in "@paypal.com". 3. **Unusual Request**: PayPal does not require sellers to pay additional fees for transactions beyond their standard fees. Any request for additional payments like this is likely an attempt to scam you. 4. **Verify the Transaction**: Log in to your PayPal account directly through their official website or app (not through links in emails) to check the status of the transaction. Ensure the funds are legitimately in your account. 5. **Contact PayPal**: If you suspect fraud or have questions about a transaction, contact PayPal's customer service directly using official contact information found on their website. Forward suspicious emails to their phishing department. To summarize, be cautious of requests for additional payments after a sale and verify any unusual requests through legitimate channels before taking action. ... View more

If your money is on hold in PayPal and you've already followed the steps provided without success, here are some additional actions you can take: 1. **Contact PayPal Support**: Reach out directly to PayPal's customer service through their official channels. You can do this via their website, the PayPal app, or by calling their support number. Explain your situation clearly and provide any relevant details they may need. 2. **Provide Documentation**: Sometimes, PayPal may request additional documentation to verify your identity or the transaction. Be proactive and have any necessary documents ready, such as proof of shipment or invoices, to speed up the process. 3. **Review PayPal Policies**: Ensure that you're familiar with PayPal's policies regarding held funds and under what circumstances they may be released. This can help you understand their decision and possibly provide additional information if needed. 4. **Consider Resolution Center**: If there is an option to escalate the issue through PayPal's Resolution Center, use it. This can sometimes trigger a review of your case by a PayPal representative. 5. **Patience and Persistence**: Dealing with financial holds can be frustrating, but remaining patient and persistent in your communication with PayPal can often lead to a resolution. If you've already taken these steps and are still experiencing issues, contacting PayPal directly is likely your best course of action to get your funds released promptly. You call so contact them through Skype. ... View more

It sounds frustrating and concerning that you're experiencing difficulties retrieving your funds from PayPal. I will advise you if you can message the support, copy the below message and send it to them. --- Dear PayPal Support, I hope this message finds you well. I am writing to follow up on my ongoing issue regarding the release of funds from my permanently limited account. As per our previous communications, I was informed that my funds could be transferred to another PayPal account after the 180-day hold period ended. Despite providing instructions for the transfer, I have encountered repeated obstacles and have been informed that I need to provide an alternative account without specific reasons as to why the initially provided account cannot receive the funds. This has been a source of great frustration and confusion for me, especially as I have attempted to comply with all requested actions in good faith. I kindly request a thorough review of my case and a transparent explanation as to why the transfer to the initially provided account cannot proceed. It is crucial for me to resolve this matter promptly and fairly, as the funds rightfully belong to me. I appreciate your attention to this matter and look forward to your prompt response. Best regards, [Your Name] --- This response maintains a polite tone while clearly expressing your concerns and the actions you expect from PayPal. Adjust the details as necessary to accurately reflect your situation. ... View more

Hi Kevin, If you're unable to log into your PayPal account, you can still contact PayPal Support through their Help Center. You can visit the Help Center on PayPal's website without logging in. Look for the "Help & Contact" link, which usually appears at the bottom of the page. From there, you can explore different topics or search for specific issues. For account-related problems like yours, they often provide a phone number or a message center where you can submit your issue. Regarding the email template, typically, PayPal advises sending any detailed inquiries or issues through their official message center once you've logged into your account. If you're unable to log in, try reaching out to them via their official social media channels as well. They may be able to assist you promptly there. Good luck, and I hope you're able to resolve your issue soon! Best regards. ... View more