PayPal Community

Hi warriordog,   I'm sorry to hear about the trouble with this eBay transaction. 😞   Based on the information in your post, it sounds like the seller did end up claiming the transaction.  Filing an eBay case may be the only option if the seller is not communicating or willing to issue the refund.   I recommend sending the seller an eBay message to clarify.   I hope this helps!   - Frank ... View more

Hi DBS,   Welcome to the forum!  Great question about refunds.  If you are seeing an "Issue Refund" option next to the refund in your History, it means the refund was not sent as a refund but as a PayPal payment.   Basically, the seller did not use the "Issue Refund" link on their PayPal account to refund and sent the funds using the "Send Money" tab.   When the "Issue Refund" link is used, we will automatically refund the money to the debit or credit card used for the original payment.   Based upon your post, I'm going to assume that the money from the refund is currently in your PayPal account.   In this case, there are a few options:   1.  You could use the money in your PayPal account towards your next PayPal purchase.  This may have already happened if you've made a PayPal payment since the refund was issued.   2.  You could withdraw the money to your bank account.  Click "Withdraw" in the white bar below all the blue tabs.   3.  Contact the seller to have the refund issued using the "Issue Refund" link so the funds are automatically refunded back to the original card.   I hope this helps!   - Frank ... View more

Hi mapleva,   Welcome!  It's always refreshing to see people concerned with internet safety.   It's pretty common for eBay sellers to have a different name or email address with PayPal as many times family members will have different eBay accounts.  We also see small business use different names and emails with PayPal than with eBay.   Usually it's a situation where the seller has an old email address in their listing settings.   If there's just a difference in the name or email, I wouldn't worry.  If the eBay listing has the "eBay Buyer Protection" logo, then you'll have protection if the item hasn't arrived or isn't as described.  Click this link for more information about eBay Buyer Protection   It also couldn't hurt to send the seller an eBay message for clarification about the payment and to make sure they received it.   I hope this helps!   - Frank ... View more

Hi H0W,   Welcome to the forum!   It's possible that the link between your PayPal and eBay accounts is broken.  This could be caused when your eBay password is changed.   To update the link, go to your "Profile"     The next page will allow you to update the link with your current eBay password.   The "Pay for eBay Items" section is also limited to display listings won in the past 7 days.   I hope this helps!   - Frank ... View more

Hi teegreenmi,   Welcome to the community!  I'm glad to see that you're being cautious about clicking links in emails.  PayPal allows merchants to customize the look and feel of the PayPal checkout pages.  With that said, I would still use caution when clicking a link in any email.   If you have any doubts about whether an email comes from PayPal or eBay, feel free to forward it to spoof@paypal.com or spoof@ebay.com .  We'll let you know if it's legitimate.   You could also pay for the item from the eBay website instead of the email.  Using the "Pay Now" option on My eBay will ensure that you're being forwarded to an approved eBay payment processor.   - Frank ... View more

Hi mango777,   I'm sorry to hear about the issue. 😞   Is the payment you sent showing as "Unclaimed" in your PayPal account?    If so, the recipient of the funds may need to confirm the email address on their PayPal account.  Have them look for the email we sent them when they first signed up.  The email will have a link they can click on to confirm their email address.   I hope this helps!   - Frank ... View more

Hi LEXUSPARTS,   The business name will appear when you pay someone that has a PayPal Business account.  If a payment is being sent to a PayPal Premier or Personal account, then the recipient's name will be displayed.   I hope this helps.   - Frank ... View more

Hi fireman and Sprattoo,   Welcome to the forum!   That's a great question.  While your customer's email addresses are available in your account history, we would only want that information to be used for communication regarding their PayPal order.   The customer would need to provide their consent to receive marketing emails during your checkout process.  Many businesses will collect their customer's email address on their website.  Then obtain their consent to send them marketing emails before sending the customer to PayPal to complete checkout.  You could then maintain a list of emails that have given consent to be emailed your promotions.   I hope this helps!  For more information about privacy, see Section 1.3 in the PayPal User Agreement and this section in our Privacy Policy.   - Frank ... View more

Hi TAF,   Sounds like the website editor you're using might be modifying the PayPal code in some way.  Would it be possible for us to take a look at your website?   - Frank ... View more

Hi, I'm Frank.   I'm late to the party but I'm happy to be here!    I've been with PayPal for 3 years and I consider myself a passionate advocate for providing the best possible customer service.  I love talking about tech and consider myself to be a technically savvy person.  I also love to learn new things and hear about how people are using PayPal in their lives.   I look forward to contributing to the forum.   - Frank ... View more