PayPal Community

@Romanytony  Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection. So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins. So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller. Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund. Secondly if they don't then... APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more

@REEE1    If your account is limited, we may ask you to provide documentation to help us verify you or your business. This may include documents to provide your identity, address, a recent name change, or business documents. You can find a list of requested documents in the Resolution Center. Before sending us anything, please be sure that your document: is legible. shows all four corners of the page. does not have information blocked or blacked out. matches the information on your PayPal account. Proof of identity The following is a list of acceptable documents you may provide: Government issued ID, such as a driver's license or passport Employment authorization card Permanent resident card Proof of address These documents must be dated within the last 3 months to be considered acceptable: Current utility bill dated within the last 3 months Bank, credit card, or financial statement Cell phone bill Legal name change Marriage certificate Certificate of divorce Name change certificate Certificate of commitment Business Documents Articles of incorporation Current business license Any business documents/forms approved by and filed with the business's governing state Here's how to upload files for your limitation: Go to the Resolution Center. Click Resolve in the Action column of each limitation step. Follow the on-screen steps to upload documents. Click Send Files. ... View more

@SimonRoylance    Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages. 1. Paypal phones when available (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@tanniahsaugause    How did you send it? Goods/services OR friends/family? ... View more

@DezEvil    How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item OR service •You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product). By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute Do not close the dispute until you have a refund or your item. If a seller states that they can't refund until you have closed the dispute don't believe them. Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved. If you lose because the seller provides a fake tracking number then post back here for more advice. If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason. Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link). https://www.paypal.com/us/webapps/mpp/returns If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback. ... View more

@Amei_Lotus  Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection. So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins. So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller. Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund. Secondly if they don't then... APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more