PayPal Community

Hi @sigsue   Welcome to our Community!   Normally in such a situation if the payment attempt was denied the authorization captured or requested is released within 24 hours. It would seem this has not been communicated correctly to your bank. I would suggest you contact our support to get the authorization code or reference number which you can pass to your bank to cancel the hold on the payment.  Unfortunately, we cannot take any direct action on accounts or provide specific information through contacts on this platform for data protection reasons.   Thanks   Martin     ... View more

Hi @Yelloweyes315   Welcome to our Community!   Our Cash a Check service is safe and a secure way of cashing your check at your own comfort. Please follow the instructions listed here - Cash a Check, this will guide you through your options in a clear and safe way.    Thanks   Martin ... View more

Hi @jayda2328   Welcome to our Community!   In such a case please check if the amount is in the pending balance or in a different currency than you primary currency. You might need to change the currency, explained  here,  before you withdraw the funds to your card or wait until the funds are in your available balance. The reasons why funds could be on hold or in your pending balance are explained here.    Thanks     Martin   ... View more

Hi @Leat7   Welcome to our Community!     I am sorry to see this has happened. We are in the process of changing our POS services in the US to Zettle - https://us.paypal-here.com/, You must have just purchased the device before the transition or from a third party. If you have not already established a PayPal Here account, it won't be possible to do this now.  I would suggest you reach out to our support in order to find a possible resolution for this issue. You might have to return the reader, please review the return options in the above link.    Thanks   Martin ... View more

Hi @farahlock1   Welcome to our Community!   If you still have not received the payment and have confirmed your email address and verified your account by confirming your card, I would suggest you contact our support directly.  I would advise you to send an request through the Secure Message Centre here. In the request please provide the details you received from the sender, including the unique transaction ID. The support team will check if your account is set up to receive payments and help locate or confirm the legitimacy of the payment.   Thanks   Martin ... View more

Hi @SSr0203,     Welcome to our Community!   Unfortunately, we’ve had to stop allowing personal payments to be sent to and from India. Therefore, you only have option for commerical activity in the list of Purpose codes. You can offer your friend and family who wish to send money  to India, we ask that you offer the option of using our Xoom service using the following link here.   Thanks   Martin     ... View more

Hi @Story1,   Welcome to our Community!   In such a case the received , your friend, should issue a refund or send it back to you. They must have accepted it on to their PayPal account, as unaccepted payment usually reversed after 30 days. If no action is taken on their account , the funds will remain in their PayPal balance.      Thanks   Martin ... View more

Hi @Alaahaidar   Welcome to our Community!   Unfortunately, it is not possible in all countries to add funds to or Topup  an account. You will find instructions here.       Thanks    Martin   ... View more