PayPal Community

KingRay · ‎Dec-11-2021

I don't operate during your 'normal' business hours, so why can't I message PayPal? Seems to me we're getting less for more. If you're not offering a service, why tell us that you are? Message us leads to a dumb bot that doesn't let us message anybody. If it can't answer something outside of your typical business hours, we have to step to your tune? Anyway, Automatic Payments is missing from Wallet. I need to get to them to find out all my recurring payments and send them directly to the merchant. Where did they go? And don't tell me to use a phone; I will not. I use Firefox, and this website should be optimized for all browsers; not just the one PayPal chooses. You're making money, so use it to pay web developer's salaries. Don't riddle us with less customer service because the corporation is being cheap. Just UGH!

KingRay · ‎Dec-10-2021

@ekern you tell PayPal that we don't have to use their services, and looks to me that following the leader ... whoever that is ... is not acceptable to what's going on in this industry. This is NOT a secure way to do anything, and I highly object to my privacy being invaded by monopoly corporations. I object to everybody and their mother blowing up my phone with texts. I'm a former computer professional (both hardware & software) and all you companies aren't paying for our phones OR our mobile service. You should not be strong-arming our phones like this. There's 330 pages of complaints about this method, and you're just ignoring people like you have to be right about this? You're not! That's just this thread; how many are there, PayPal? This isn't about privacy, because there's nothing private about this at all, and airwaves can be intercepted just as easily as emails. I might pay to find out why this started, because it has everything to do with publicizing our lives and keeping tabs on everybody in this blasted country. Don't trust it; don't trust you; I'll start unraveling my recurring payments to close my account. If that's what you wanted, you got it!

KingRay · ‎Dec-19-2020

I've got a message stuck in the message center that won't display or let me start a new message. What's going on around here that it takes days for PayPal to resolve its own tech support issues? Here's what it says when I open my inbox: Our apologies, but messages are currently unavailable. Please close this window and select another contact option. Can't select another contact option. Pfffffffffffffff... 😒

KingRay · ‎Dec-14-2020

Is that right. You got in without a password? Takes a lot to do that, and I don't keep money in my account. I hope you're not sending me on a wild goose chase, because you could've called PayPal and told them. 😕

KingRay · ‎Jun-23-2020

Corporations are being more and more vague what these things mean for the kind of PayPal customer reading at them. There is a word for these things, but it escapes me at the moment. Put up, shut up, or leave is what it all boils down to. They know certain merchants only use them, so working around PayPal isn't easy or even possible in some cases. Unfair practices that all these companies jumped on, the moment the consumer protections were erased. Asking what that document means for my type of account is met with a bunch of jargon that has little to do with the questions I'm asking. Don't hesitate to get in touch with us means what? Someone will answer a direct question with a direct answer and not something pasted into the message window? This is getting frustrating for certain, and you almost have to be an attorney to read those amendments with any kind of clarity. Sigh

KingRay · ‎Jun-16-2020

Finally reached someone in customer support who is the only one that can delete merchants! I was never asking to disable or cancelling them, because I already did that. I needed a way to cause the merchant to establish whatever they do with PayPal, and get the correct name for me with the new connection to PayPal.

KingRay · ‎Jun-16-2020

What is really making me mad about all this is there is NO TECH SUPPORT FOR PAYPAL! If I try to use the Resolution Center, they're always saying my issue doesn't qualify for their help. If I contact chat, they aren't experienced enough to know what's going on with transactions, let alone databases. No wonder other companies are competing with PayPal, but this business is establishing contracts with most merchants and the merchants don't give us other choices. Why is PayPal so negligent of all these issues? Not once have I gotten information about what happened between the merchant and PayPal; not once. PayPal blows me off, and the merchant just wants me not to use PayPal and give them my credit card # or bank account. Definitely defeats the purpose of PayPal, except when they're the only choice with these monopoly companies. I don't want them with my credit card. Then again, if things go wrong, I don't have to deal with PayPal's lousy support system. My bank can tell me whether it was a merchant error or one of their side. Shame on you, PayPal, for not valuing customers more!

KingRay · ‎Jun-14-2020

Tried Chrome and same thing happens with PayPal only letting me choose my bank account for Netflix. I'm not buying something else from a different merchant to see if it's the merchant or PayPal; money doesn't grow on trees, tho I wished it did.

KingRay · ‎Jun-14-2020

Every time this happens, I am left frustrated with PayPal. I wanted to start a trial with Netflix that requires a method of payment for after it ends. I get sent to PayPal, login, and suddenly PayPal is not selecting my primary payment method. I have 5 methods and only my bank account showed up; that is not my primary payment method. I get in chat with a PayPal rep who expects me to believe they can't see anything unless the transaction was successful. Well, then, I would have no need to be in chat, would I? Netflix is pointing fingers at PayPal for the decline, and PayPal is pointing fingers at Netflix. The transaction never made it to my bank, because I spoke with a rep and always get emails when that happens. I expect more of these reps from PayPal, who should be able to see why they bounced something back to the merchant (declined) and only let me select my bank account & not primary method. I asked him if the merchant website was allowed to tamper with which payment method I use, and the rep couldn't even answer that. Very unhelpful. Is anybody else having this issue? Oh, and I'm using Firefox. I could've tried Chrome, but don't like that browser unless I have to use it. Perhaps I should try and see if the transaction goes through. Since the Netflix chat rep was also unhelpful, I'm not giving them my debit card or bank account directly. THIS is why I try to use PayPal. Not many options when it comes to merchants. Amazon won't even use PayPal.

KingRay · ‎Jun-06-2020

That only allows to Cancel, Disable or Enable, not delete. The only way I can reset the account associated with Google is to get rid of that merchant altogether. I know how to get to that part of PayPal, but the option to remove them isn't there. Because they're being morons on their end (Google), I have to handle this on my end.

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