PayPal Community

KGonzaga · ‎Apr-16-2020

Hi @airguy2, Thank you for reaching out to PayPal. Regarding your concern, please refer to this Help Center article for details on how to add funds to your PayPal account: https://www.paypal.com/ph/smarthelp/article/how-do-i-add-money-to-my-paypal-account-from-my-confirmed-bank-account-faq1348?app=searchAutoComplete If the problem still persists, please try some of these steps: 1. Using your smartphone, please try to uninstall and re-install the app (if you are using the app) 2. Use a mobile browser (Chrome, Firefox, Safari) to log-in to your PayPal account and follow the directions stated on the article above 3. Using your web browser, clear cached files and cookies, log-in and try to follow the directions stated in the article If you would need additional help, please reach out to us through the help & contact link at the bottom of any PayPal page and select the appropriate option available. Hope this helps

KGonzaga · ‎Apr-16-2020

Hi @mobileworlduniq, Thank you for reaching out to PayPal. Regarding your concern about the negative balance on your PayPal account, this Help Center article might be of help in providing us more details why these situations occur: https://www.paypal.com/in/smarthelp/article/how-do-i-resolve-a-negative-balance-in-my-paypal-account-faq1905?app=searchAutoComplete If you need additional assistance, please reach out to us through the help & contact link at the bottom of any PayPal page and select the appropriate option available. Hope this helps.

KGonzaga · ‎Apr-16-2020

Hi @LODWYER, Thank you for reaching out to PayPal. I'm sorry to know that you are experiencing this kind of situation. Regarding your concern of the payment being held, please refer to this Help Centre article for more details: https://www.paypal.com/ie/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987?app=searchAutoComplete If you would need additional assistance, please try to reach us through the help & contact link at the bottom of any PayPal page and select the appropriate option available.

KGonzaga · ‎Apr-16-2020

Hi @hkaravadra, Thank you for reaching out to PayPal. I'm sorry to know that you are experiencing this kind of situation. Regarding your refund, please refer to this Help Centre article for more information: https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212?app=searchAutoComplete Please be patient with us since most of outmr support lines are affected by the circumstances brought about by the pandemic. Regardless, thank you so much for your feedback. Please try to reach us through the help & contact link at the bottom of any PayPal page and select the appropriate option available. Please stay safe.

KGonzaga · ‎Apr-16-2020

Hi @Rae2355, Thank you for reaching out to PayPal. I'm so sorry to know that you are experiencing this kind of situation. To take care of the negative balance on your account, please refer to this Help Center article: https://www.paypal.com/ca/smarthelp/article/what-should-i-do-if-my-balance-is-negative-faq1905?app=searchAutoComplete If you would need additional assistance, please reach oit to us through the contact link at the bottom of any PayPal page and select the appropriate option available. Hope this may help.

KGonzaga · ‎Apr-16-2020

Hi @Garyjr1, Thank you for reaching out to PayPal. Regarding your concern, if the payment was on hold, please refer to this Help Center article for more details: https://www.paypal.com/us/smarthelp/article/how-can-i-release-my-payment(s)-on-hold-faq3743?app=searchAutoComplete Please try to reach us through the help & contact link at the bottom of any PayPal page and select the appropriate option available. Hope this helps.

KGonzaga · ‎Apr-15-2020

Hi @Vik07, Thank you for reaching out to PayPal. Regarding your concern, please refer to these Help Center articles for more information as to how linking and confirming cards work: https://www.paypal.com/us/smarthelp/article/how-do-i-add-and-confirm-my-debit-or-credit-card-for-use-on-paypal-faq1565?app=searchAutoComplete https://www.paypal.com/us/smarthelp/article/how-do-i-link-a-debit-or-credit-card-to-my-paypal-account-faq826 PPlease reach out to us through the help & contact link at the bottom of any PayPal page and select the most appropriate option available if you would be needing additional assistance Hope this helps.

KGonzaga · ‎Apr-15-2020

Hi @LondonScrubHats, Thank you for reaching out to PayPal. Regarding your concern, a payment that is already completed would not be returned to the sender ogf the payment unless initiated by the recipient (which counts as refunding the payment). However, since you mentioned that the invoice was sent after the initial transaction is completed, the funds that were sent shouldn't be taken out of your account anymore. To know more about invoicing, please visit the page with the link below: https://www.paypal.com/uk/smarthelp/topic/MERCHANT Please try to reach out to us through the help and contact link at the bottom of any PayPal page and select the most appropriate option if you nred additional assistance.

KGonzaga · ‎Apr-15-2020

Hi @yoseppermana, Thank you for reaching out to PayPal. I am sorry to know that you are experiencing this kind of situation. Regarding the limitation on your account, please refer to this Help Center article for more details as to the limitation procedure: https://www.paypal.com/us/smarthelp/article/how-long-will-it-take-to-resolve-an-account-limitation-faq3070?app=searchAutoComplete Please extend your patience with us since some of our processes might take longer due to the circumstances brought about by the pandemic. Hope this helps.

KGonzaga · ‎Apr-15-2020

Hi @Moley27, Thank you for reaching out to PayPal. Access to your transaction history would be very easy, just follow the steps outlined on this Help centre article: https://www.paypal.com/uk/smarthelp/article/how-do-i-download-my-paypal-transaction-history-faq1007?app=searchAutoComplete If the transaction details you need are not available while using the steps, please try to reach out to us through the help & contact link at the bottom of any PayPal page and select the appropriate option so we could further assist. Hope this helps.

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