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I apologize for not remembering the specifics.  If I recall correctly, after cycling through the automated system a number of times, answering each question as best I could, the system kept advising me to submit a claim and then it would lock me out, thinking it had solved my issue.  I believe, in my frustration with the automated system, I started answering the questions in a way so as to disrupt the logic of its decision tree until it finally referred me to an agent, which by the way I had to wait for online for quite a while.  I guess my logic was to try to break the question sequence of its decision tree, so the system's only option was to connect me to an agent.  Think of this approach as pressing 0 when an automated telephone system menu doesn't provide the option you need, frequently resulting in a connection with a live person.  Hope this helps. ... View more

My case was denied 3 times.  I then worked my issue through the Message Center, as Renee61 recommended, and broke through the automated service to an agent after several attempts.  I was then able to explain to the agent my situation and attach the proper documentation proving my case.  I received a refund yesterday from the seller.  Hope this helps. ... View more

Hi Renee61, I did what you recommended and worked through the message center.  After several attempts with the automated service, the system referred me to an agent.  I was then able to explain my situation and attach the proper documentation.  Yesterday, my case was resolved in my favor and I will receive a refund from the seller.  Thank you for taking the time to help. ... View more

Hi Renee61, I've reported this problem to PayPal 4 times.  I'm frustrated with PayPal's refusal or inability to see this transaction by the seller as suspicious or fraudulent.  The seller provided PayPal and PayPal accepted the same USPS tracking number on three occasions to prove my order had been delivered on May 12th.  The USPS tracking number, that I confirmed with my local post office, however, indicated that the shipping originated on March 29th, which is well before I placed my order with this seller, and was not in fact delivered to my address.  I plan to cancel my PayPal account as I'm not comfortable doing business with a company (PayPal) that essentially condones fraudulent activity by accepting information from sellers without determining if that information is valid for the transaction in question, and then using that same unverified information to deny claims from customers with legitimate issues. Thanks for your help Renee61, Grayrider ... View more

Yes I also got ripped off by seller and PayPal too.  I appealed three times to PayPal to no avail.  I ordered two items from the seller for $42.87 on May 12, 2020, paying with PayPal (authorized on May 14th).  PayPal sent me a USPS tracking number from the seller on May 14 indicating the items were shipped.  The tracking number showed that my order was delivered to an address in my zip code on May 12th, and that the shipping began on March 29th which is clearly incorrect since my order was placed on May 12th.  After checking with the local USPS, the tracking number provided by the seller was a legit tracking number and was delivered on May 12th to an address in my zip code, but it was clearly not my order and not my address.  PayPal checked with the seller three times because of my appeals and received the same fraudulent tracking number each time, and used that number to deny my claim.   I provided PayPal documentation proving my order was placed on May 12th and offered documentation from my local USPS showing the tracking number provided by the seller was clearly not for my order.  I also checked with the seller twice and received no responses.  I guess I should have known better, but I placed this order with a seller I thought was legit because they accepted PayPal.  Well that is clearly not the case. ... View more