I just found your post and I am about to go through this Paypal process. I purchased Iobit Software over a month ago and I just noticed I am being charged again just over two weeks ago randomly. There certainly seems to be an issue as in other forums as I am finding scam reports of an offshore company with this name making verified fraudulent charges. If this turns out not to actually be an accidental double charge or its not the real Asknet Inc I will now be also looking how my details were even obtained from Paypal, Iobit and the real Asknet by this fraudulent Asknet company. These were the only three companies that were involved. I have not seen any reports on them being hacked but perhaps it is undisclosed? If i run into the same issues being treated like you did without proper investigation which normally takes Paypal 2-3 weeks, where the merchant is involved in the process ( I have disputed 1 other transaction unrelated over the last few years), I will cancel my Paypal account, request my bank deal with fraudulent charges. It just does not seem fair how you are being treated and I for one will not tolerate it for myself. I use Paypal for protection from this sort of treatment. If they are not doing their job, then they are fired from my solution provider stack. I have spent two hours now so far trying to work out what is going on which I simply do not want to be doing ever again. Sorry to hear your troubles. Good luck at getting this resolved. Do not give up
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