We also had this issue with Opodo, who won't refund for cancelled COVID flights, and Paypal's dispute don't cover us as the payment was made more than 180 days before the flight (and definitely also more than 180 days before I realised Opodo were not going to refund). Opodo have closed all forms of call centre and the email responses are automated so they clearly do not intend to help. Learning: Paypal does not protect me at all in case of flights booked 180 days in advance. Good advice from another person in this message chain who says use travel insurance in future (I note that Martin Lewis also recommends booking travel insurance when the holiday is booked). I also learned that Opodo is not ABTA member, so no dispute resolution there. I will never use Paypal for major purchases like holidays in future, they have adhered legitimately to their policies but my belief that I was protected when using Paypal was an illusion.
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